FAQ

Questions before you join

Everything people ask before handing over a phone number to a housing product.

Is Scout a real product, or still in beta?
Scout launched in beta in August 2026, starting in San Francisco and New York City, and is live today. Registering gets you matched right away, and the interactive demo on the homepage runs the same intake conversation Nova uses when you sign up.
What does Scout cost?
Pricing hasn't been finalized yet. Everyone on the waitlist will hear about it before it's announced publicly.
Which cities is Scout available in?
Scout is live in San Francisco and New York City. More cities may follow.
How is this different from Craigslist, Facebook groups, or Roomies?
Those are places to post and search — Scout searches all of them for you and screens what comes back. See how it works for the full mechanism, including how Nova negotiates directly with the other side's agent before you ever get an intro.
How does Scout verify people?
Phone verification, LinkedIn identity badges, and scam/fraud pattern detection run on every profile and every inbound inquiry — on both the renter and host side.
What is “agent-to-agent” matching?
Before you or a potential roommate/host ever exchange a message, Nova talks to their agent to confirm budget, move-in date, and dealbreakers actually line up. You only see matches that already cleared that bar.
What happens to my phone number and data?
Your number is used to text you matches and verification codes — never sold. You can text STOP at any time to opt out. Full details are in our Privacy Policy.
I have a room to fill — can I use Scout too?
Yes. Scout screens renters the same way it screens listings — list your room and Nova will pre-screen inbound interest before it reaches you.
When did Scout launch?
Scout launched in beta in August 2026, in San Francisco and New York City.
Who is behind Scout?
You can read more on the About page.

Still have a question?

Reach out directly and we'll get back to you.